NO REFUNDS. EXCHANGE WITHIN 30 DAYS FROM DATE OF PURCHASE.
At Vine Vera, we are committed to creating pleasant shopping experiences through luxurious skincare products and the very best customer service experience that our customers deserve. Our attentive personnel are dedicated to advising customers and fulfilling their skin care needs as best as possible. We make this happen with the help of expert skin consultations, complimentary product demonstrations, and VIP facials.
Our Return Policy
Vine Vera thanks you for shopping with us and we sincerely hope that you are thrilled with your new skincare regimen. If you’re not entirely satisfied with the products purchased from Vine Vera, we are happy to offer product exchanges within a period of 30 days from the date of purchase.
We are not able to offer returns at this time. However, we will gladly exchange your products within 30 days from the date of purchase.
Q: How Do I Exchange My Product?
Please get in touch with the original point of purchase to exchange your Vine Vera products. For exchanging products purchased in our stores, please go to the store with the product along with its original packaging and original purchase receipt. For exchanging products that were purchased via the Vine Vera website, please get in touch with our customer care personnel at 877-554-1777, Mon – Thurs 8:30 AM – 5:30 PM and Fri 8:30 AM – 4 PM. (PST). Please note that we are only able to offer exchanges at the original point of purchase at this time.
Q: Things I Should Know Before Sending Products for Exchange
- All products must be returned along with any accessories, manuals, original packaging and all relevant paperwork
- Defaced or damaged products are not eligible for replacements
- Please use trackable modes of shipment while returning products for exchange
- The cost of returning the product is at your own expense
- Vine Vera does not take any responsibility for replacing products damaged, delayed or lost in transit
- The products are the buyer’s responsibility until they reach Vine Vera